Frequently Asked Questions



When will I receive my Shoppers Optimum Points®?

If you earned Shoppers Optimum Points® on your order, they will be awarded to your account 2–3 days after your order has been shipped. If you entered a promo code to receive Points from an Optimum offer, these Points will show up in your account 3 – 4 weeks after your order has been shipped.

How do I create an account?

To create your account, select SIGN IN at the top right corner of the homepage, then CREATE AN ACCOUNT.
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How do I manage my account settings and information?

To manage your account settings and information, sign in to your account. Select SIGN IN to log in, then YOUR ACCOUNT. Once logged in to your account, you can view and update your email address and password, view your order history, and either add, edit, or delete addresses and payment information.
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How do I track my order?

To track your order, sign in to your account and click on ORDER HISTORY to see your complete list of orders. Click on your most recent order to view its details. You will find your order tracking number under the TRACK PACKAGE(S) heading. Select the tracking number to open the carrier's website and view the status of your package. If you did not create an account, you can also find the carrier's tracking number of your order in your Shipping Confirmation email.
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How do I modify my order?

After you place an order, you have 60 minutes to cancel it before the package is prepared for shipment. After 60 minutes, we will be unable to prevent shipment. To cancel the order, sign in to your account and open the ORDER HISTORY screen. Find the order you would like to cancel and select CANCEL ORDER. You can also cancel an order from the confirmation email you received. Just select the order number in the email and cancel it from the order confirmation screen.
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Where do you ship?

We currently ship to all Canadian postal codes. Limited shipping options may be available in some areas. We may restrict shipping to certain addresses such as warehouses, freight forwarding/redirecting services, and hotels. U.S. and International shipping is currently unavailable.
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How is tax charged on gifts?

When sending a gift order, the applicable taxes are based on the shipping address. For example, if you live in Ontario but would like to ship a package to Alberta, the taxes will be based on Alberta’s since this is where the package will be delivered.
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What payment methods do you accept?

We accept MasterCard, VISA, VISA Debit, and American Express from Canadian and U.S. banks. We are unable to accept orders from international credit cards. We can accept prepaid credit cards as long as the address is registered on file with the issuing bank. Unfortunately, we do not currently accept PayPal.
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Do you accept gift cards?

Unfortunately, we do not currently accept gift cards of any kind as a method of payment.
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Can I use my Shoppers Optimum Points to pay for my order?

Yes! Visit the Shoppers Optimum Rewards page to learn more.
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Will the contents of my shipment be protected from cold or heat?

If you are concerned about cold or heat affecting the items in your shipment while it is being stored prior to you picking it up, we recommend selecting a shipping address where someone will be available to receive your package right when it is delivered.
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Which internet browsers are optimal for beautyBOUTIQUE.ca?

We recommend using Google Chrome or Firefox as the optimal browsers to navigate beautyBOUTIQUE.ca.
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Returns

Is there a fee to return an item by mail?


Depending on the reason you are returning the item, there may be an $8 return shipping fee assessed for returning items by mail. Please contact customer service for additional information.

Can I return items marked as final sale?


Final sale and clearance items are non-refundable and cannot be exchanged. If there is an issue with an item on your order, please contact customer service for additional assistance.
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